Customer Service

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

SCREEN SHOTS

FEATURES

Exercises allow learners to practice in the actual application being studied. A glossary provides a reference for definitions of unfamiliar terms. A file containing the text of the exercises. A skill assessment generates a customized learning path based on the results of a pre-test.

INCLUDES

Defining Service 5 hour(s) Communicating 6 hour(s) Fixing Problems 4 hour(s) Building a Department 4 hour(s) Tools of the Trade 4 hour(s)